Sometimes we are all so busy online that we fail to take even a moment or two out of your busy days to help others.
A huge example of how terribly wrong that approach can be was given by Jon Olson in TELive yesterday.
Jon was surfing some of the TimTech traffic exchanges when he noticed that a new member (we bring in lots of new members each and every day) asking for help in chat.
The briefest of exchanges took place with an old hand in the TE industry before the newcomer was brushed aside with the comment: “If you need to know any more then contact support.”
This is what happened next…
1. The newcomer stopped chatting and presumably went off to do their own research to find the answers they needed.
2. Over the following few hours the newcomer upgraded in the program he was asking about and then went in to make further purchases with TimTech.
3. The member who brushed him off got nothing from this…not a penny and neither did (s)he deserve to.
Now imagine if that member had actually taken the time to help this person, then who do you think would have benefited from the purchases which followed?
Opportunities like this must be missed on a daily basis because far too many members of “social” traffic exchanges have lost the ability to be social, or even friendly for that matter.
Interestingly Richard Arblaster touched upon this subject in a recent post on his NAFTE Chronicles blog in a post called “The Art of Conversation.”
In it he wrote: “It’s time to bring back the art of conversation in the Traffic Exchange chatrooms.
“I love to see people interacting in the chat, even though up until a couple of days ago I wasn’t participating that much in chat as I used to.
“There’s nothing more annoying than going into chat and see a whole column full of copy and pasted prize wins, sometimes from just one surfer.
“So let’s bring back the art of conversation and start interacting with each other and helping each other when a question is asked.”
Good timing Richard. Let’s start chatting again because it could pay dividends…and sometimes quite literally.