I think it is fair to say that yesterday, things went a bit wrong with the techy side of things.
As Jon pointed out in a comment to this blog yesterday, there were some gremlins in the system of the hosting provider used by both TimTech and SurfSkeleton.
This slowed down surfing at SurfSkeleton at the very worst possible time…the very day that the site saw increased traffic from CTP Teams members taking part in our first Sponsored Daily Challenge.
As we already know, when things decide to go wrong they tend to go wrong at the very worst possible moment.
Happily everything was put right and the tech gremlins were chased away by an extended family of very tech-savvy owls who were passing through while viewing a new home to rent.
Now imagine a time before CTP Teams. People would have complained in chat, and sent support tickets to both TimTech and to William Miller.
That still happened but look what happened within CTP Teams…
Team leaders used their blogs, Skype rooms, social media and the CTP team chat feature to let their members know about the problems and keep them updated.
They shared information on the information for the greater good of the team as a whole and, the result, was that the disruption was managed and its effects were minimized.
Communication is vital to the running of any business or enterprise and it is even more vital when things go wrong.
For all those who saw an opportunity to use their communication skills yesterday…very well done guys and girls…it was a joy to see.