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Teamwork Pays Even More Dividends When Things Go Wrong
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Teamwork Pays Even More Dividends When Things Go Wrong

I think it is fair to say that yesterday, things went a bit wrong with the techy side of things.

As Jon pointed out in a comment to this blog yesterday, there were some gremlins in the system of the hosting provider used by both TimTech and SurfSkeleton.

This slowed down surfing at SurfSkeleton at the very worst possible time…the very day that the site saw increased traffic from CTP Teams members taking part in our first Sponsored Daily Challenge.

As we already know, when things decide to go wrong they tend to go wrong at the very worst possible moment.

Happily everything was put right and the tech gremlins were chased away by an extended family of very tech-savvy owls who were passing through while viewing a new home to rent.

Now imagine a time before CTP Teams. People would have complained in chat, and sent support tickets to both TimTech and to William Miller.

That still happened but look what happened within CTP Teams…

Team leaders used their blogs, Skype rooms, social media and the CTP team chat feature to let their members know about the problems and keep them updated.

They shared information on the information for the greater good of the team as a whole and, the result, was that the disruption was managed and its effects were minimized.

Communication is vital to the running of any business or enterprise and it is even more vital when things go wrong.

For all those who saw an opportunity to use their communication skills yesterday…very well done guys and girls…it was a joy to see.

 

16 responses to “Teamwork Pays Even More Dividends When Things Go Wrong”

  1. Howard Fullmer says:

    Yes I agree and my team leader Matt from surfaholics alpha always does a great job communicating with our team and letting us now what is going on.

  2. Tom Wacker says:

    Yes. Spot on, Patrick. Lucky 13 was all over it. We had real time live updates all day long. I’m sure it gained us some points on the board…

  3. Joao Ramos says:

    100% right Patrick.
    Yesterday was a big test for the communication between the team members. And i must say that Luck 13 did an awesome job!

  4. The best thought out plans go awry at the most inopportune times and we learn how to cope and get around them we all let each other know the status and what to do if they missed a badge. Teamwork is of the essence in any crisis situation and it showed yesterday.

  5. Charlotte Ericson says:

    Was not able to be so active yesterday but was very well informed about the probl.ems with surfskeleton. I hope William will host the daily challenge again soon

  6. Sig says:

    Gremlins, who did drop water on them???

    Well things can go wrong indeed, totally agree..those who never seen anything go wrong in business…well they dont know business.

    I am glad that it got fixed, and that communication between the teams and leaders as i did see it did go good.

    So today we go out there again and this time NONE drop water on a Gremlin…. if you do, you never lived back then when we got told what happend.

    Success to ALL Teams and Leaders!

    Sig

  7. Undoubtedly, the CTP TEam have added a new value from all points of view to our community.
    There is always the possibility of something happening not provided, but can solve problems together

  8. I really appreciated the updates in the chat rooms. It encouraged me to not give up!

  9. Lynn M says:

    Our team is communicative around the clock 24/7 so like Tom said, we had all day long updates in real time. Very handy!

  10. Stephen Whittle says:

    William Miller is a one man wrecking crew when it comes to top notch customer service. Hats off to him! Well done William!

  11. Virginia Herron says:

    I have to give Kudos to William. He was giving all the updates in the chat on Surf Skeleton and he was very pro-active in making sure everyone could get any badges they were missing. He is amazing. Without his communication, there would have been nothing to pass on to our teammates.

  12. Anton Parvov says:

    Well done William!

  13. communication is and always will be the mainstay of positive direction.
    if people are informed ad informed correctly then hiccups are just that, and do not become mountains

  14. Karen Kuty says:

    Well done, William!

  15. Neil says:

    All is well that ends well.

  16. Jon from tim tech and William from surf skeleton both were great keeping us updated.

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